Refund Policy

Return & Refund Policy (Last updated: 4 September 2026)

This policy applies to all purchases made on www.sparemaster.in, operated by NEW JASPAL ELECTRICALS (Proprietor: Dilpreet Singh), Shop No. 101-102, Sector 38-C, Chandigarh 160014, India. GSTIN: 04AYFPS2446H1ZF.

When you can return: You may request a return or replacement within 7 days of delivery if the item is damaged in transit, defective / not working on first use, or different from what you ordered. Spare parts are model-specific – please check the model number before ordering. Parts that are correct as ordered but do not suit your appliance can also be returned within 7 days if unused and in original packaging (return shipping ₹99–₹499 by weight is charged – see below). Parts that have been installed, used or modified are not returnable. Special-order items are not returnable unless defective.

How to request a return: Contact us within 7 days of delivery on WhatsApp/phone +91 81469 13127 or email sparemaster.in@gmail.com with your order number and clear photos of the item and packaging. We will confirm the return within 2 business days and tell you how to send the item back. Please keep the item in its original packaging with the invoice. If the return is due to our error (damaged, defective or wrong item), we pay the return courier cost or arrange a pickup. If the wrong part was ordered by you (correct as ordered but not suitable), the return shipping is paid by you, charged according to the item's weight at the same rates as our delivery charges (₹99 to ₹499), and is deducted from your refund.

Refunds: Once the returned item reaches us and is checked (usually within 2 business days of receipt), the refund is issued to your original payment method within 7–10 working days. Shipping charges are refunded only when the return is due to our error. You may choose a replacement or store credit instead of a refund.

Undelivered orders (RTO): If an order cannot be delivered for any reason (customer unavailable, incorrect or incomplete address, refusal to accept, or courier or logistics failure) and the shipment is returned to origin (RTO), the refund is processed only after the RTO shipment is received back at our warehouse. We initiate the refund within 2–3 working days of receipt, and it is credited to the original payment method within 5–6 further working days as per payment gateway and bank timelines, i.e. within 7–10 working days of the shipment reaching our warehouse.

Cancellations: You can cancel an order free of charge any time before it is dispatched by contacting us. Orders already dispatched cannot be cancelled; please follow the return process above.

Manufacturer warranty: Where a brand offers its own warranty on a part, warranty claims are handled as per that brand’s warranty terms; we will help you with the process.

Contact: NEW JASPAL ELECTRICALS (Sparemaster), Shop No. 101-102, Sector 38-C, Chandigarh 160014, India. Phone/WhatsApp: +91 81469 13127. Email: sparemaster.in@gmail.com.